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This return and refund policy indicate the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
If you have any question that is not covered by this policy, you may contact our customer service and support team directly through live chat or email.
We understand that you might change your mind. As such, you can return any item ordered, free of charge, within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location.
To notify us of your return, please contact our customer support team through live chat or email.
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
We cover easy and free returns for all domestic and international orders over Rs. 1000 . For all orders below that price, you will have to cover the price of the return.
If you return your order within the 14-day window aforementioned, we will refund you by bank transfer.
If you return your order after that period but before 28 days of delivery, the amount will be refunded in the form of a store credit to be used on our store within 1 month.
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven’t received the item within that time window, or we don’t receive evidence that the item was returned.
The refund will cover your order amount including shipping cost, unless you have chosen a non-standard delivery method such as expedite or express shipping.
We may not refund the shipping cost for order that are partially returned.
For any question regarding our return policy, please reach out to our customer service team through email